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How xgold Handles Your Personal Information

We collect only what we need to run your account and process payments through bKash, Nagad and Rocket. This policy explains what data we hold, why we hold it, and how you can request changes or deletion.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your information is used, or you want to make a data request, these are the fastest ways to reach the privacy team. We aim to acknowledge every request within a reasonable timeframe and resolve straightforward queries quickly.

Team online

Live Chat

Open live chat from any page on the platform. Mention your data query upfront so the agent routes you to the privacy desk without extra back-and-forth. Available around the clock for account holders.

Email Support

Send your request to our support email with the subject line referencing privacy or data. Include your registered phone number so we can locate your account without asking follow-up questions each time.

In-App Message

Tap the support icon inside your account on mobile. Attach screenshots if your query is about a specific transaction record or wallet detail you want corrected or removed from your profile.

What We Collect and Why We Keep It

xgold Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on xgold, we ask for basic identity details: your name, phone number and email address. If you fund your account through bKash, Nagad or Rocket, the transaction reference and wallet identifier are recorded against your profile so we can match deposits

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and process withdrawal requests accurately. We also collect device information such as screen size, operating system version and browser type when you access the platform from your phone or desktop. This helps us detect unauthorised access attempts and keep your session secure. We do not sell
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or rent your personal information to any third party for their own marketing. Data may be shared with payment processors solely to complete your transaction, or with fraud-prevention partners when unusual activity is flagged on your account. Retention periods vary by data type: transaction records are
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kept for as long as regulatory obligations in eligible regions require, while session logs are cleared on a rolling basis. You can request a copy of the data we hold on you, ask for corrections, or request deletion of non-essential records by contacting our support channels
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listed below. Access to our services depends on local law and your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use several layers to keep your account data safe and give you control over what we store. Below are the specific practices we follow when handling personal information tied to your xgold account, bKash transactions, Nagad transfers and Rocket payments.

Encryption in Transit All data moving between your device and our servers travels through encrypted channels. This includes login credentials, wallet references and any personal details you update in your profile settings.

Cookie Usage We use cookies to remember your session and language preference. No advertising cookies from third parties are placed. You can clear cookies from your browser at any time without losing account data.

Account Security Each login attempt triggers a verification step sent to your registered phone number. If someone tries from an unrecognised device, the session is blocked until you confirm through your own mobile.

Data Retention Transaction records linked to bKash, Nagad or Rocket are retained only as long as applicable obligations require. Session logs and device fingerprints are purged on a rolling cycle to minimise stored data.

Deletion Requests You can ask us to remove non-essential personal data at any time. Essential records tied to completed transactions may be retained where required, but marketing profiles and preferences are deleted on request.

Third-Party Sharing We share data only with payment processors to complete your deposit or withdrawal and with fraud-detection partners when activity on your account looks unusual. No data is sold for advertising purposes.

Common Questions About Your Data on xgold

Below are answers to the questions our support team receives most often about data collection, storage and your rights as an account holder. If your question is not covered here, reach out through any of the contact paths above.

We collect your name, phone number, email address and basic device information. If you deposit through bKash, Nagad or Rocket, we also store the transaction reference and wallet identifier linked to that transfer.

No. We do not sell, rent or provide your personal data to any advertiser. Data is shared only with payment processors to complete transactions and with fraud-prevention partners when suspicious activity is detected.

Send a request through live chat, email support or the in-app message feature. Include your registered phone number so we can verify your identity and compile your data package without unnecessary delays.

Yes. Non-essential data such as marketing preferences and browsing history can be deleted on request. Transaction records tied to completed bKash, Nagad or Rocket payments may be retained where regulatory obligations apply.

Transaction records are retained for as long as applicable regulatory requirements in eligible regions demand. Once that period ends, records are securely purged. Session logs are cleared on a shorter rolling cycle.

We use session cookies to keep you logged in and preference cookies to remember your language setting. We do not place third-party advertising cookies. You can clear cookies in your browser without affecting account data.

Each login sends a verification code to your registered phone number. If an unrecognised device attempts access, the session is blocked until you confirm from your own mobile. This protects your account from unauthorised entry.

No. Your wallet identifier is stored securely on our servers and is never displayed to other account holders. Only you and the payment processing system can see the reference linked to your transactions.

When you close your account, non-essential data is deleted within a reasonable period. Records required by regulation in your eligible region are retained securely until the obligation expires, then permanently removed.

This policy covers data handling for all xgold account holders. However, specific rights and retention periods may vary depending on your local law and whether your region is classified as eligible for our services.

How xgold Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

In-App Message

How We Protect and Manage Your Information

Common Questions About Your Data on xgold

01 What personal data does xgold collect when I create an account?

02 Does xgold share my information with advertisers?

03 How can I request a copy of the data you hold on me?

04 Can I ask xgold to delete my personal information?

05 How long do you keep my transaction records?

06 What cookies does the platform use?

07 How does xgold verify my identity during login?

08 Is my bKash or Nagad wallet number visible to other users?

09 What happens to my data if I close my account?

10 Does this privacy policy apply to all regions?

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